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Frequent Questions
Can I cancel or modify my booking?
Yes. You can cancel or update your booking by contacting our support team or through your confirmation email. Please review our cancellation policy for details.
How can I book an airport transfer?
You can easily book your airport transfer by visiting our website and filling out the booking form with your arrival/departure details, or by contacting us directly via phone or email. Once we receive your request, we’ll send you a confirmation with all the transfer details.
Are your transfers available 24/7?
Yes — our transfer service operates 24 hours a day, 7 days a week. Whether you land early in the morning or late at night, we’re here to pick you up and take you to your destination.
Do you provide meet-and-greet service at the airport?
Yes — we offer a meet-and-greet service where our driver will meet you at the arrival gate or baggage claim area, holding a sign with your name, and assist you with your luggage. This ensures a smooth start to your trip.
What if my flight is delayed?
No problem. We monitor your flight number and arrival time, so if your flight is delayed, our driver will adjust accordingly with no extra charge. Just ensure you provide your flight number when booking and keep us informed of any changes.
What types of vehicles do you offer?
We offer a range of vehicles to suit different group sizes and needs — from standard sedans for solo travellers or couples, up to minibuses or VIP vehicles for larger groups or special occasions. You can select the vehicle type when booking, and we’ll always match you with a clean, comfortable, well-maintained vehicle
Do you offer tours or long-distance transfers?
Yes — in addition to airport transfers, we provide custom tours and long-distance transfers across Sri Lanka. Whether you’d like a scenic day tour, hotel-to-hotel transfer, or multi-day journey, we can arrange a tailored itinerary to suit your schedule and interests.
Are your drivers licensed and trained?
Absolutely. All our drivers are fully licensed, professionally trained and experienced in safe and courteous transportation. They know the local roads, traffic conditions and will make your journey as comfortable and stress-free as possible.
